Refund & Return Policy

Last updated: December 31, 2025

At Masba7a, we are committed to ensuring your satisfaction with every purchase. We want you to love your prayer beads as much as we love making them.

Please review our return and refund policy for detailed information.

1. Return Policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

  • Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it: unused, worn-out, or altered, and in its original packaging (including the pouch/box). You must also provide proof of purchase, such as your order number or the email address associated with the order.
  • Return Shipping Costs:
    • Customer Preference: If the return is not due to a product quality issue (e.g., you changed your mind or ordered the wrong color), the customer will be responsible for covering the return shipping costs.
    • Our Error: If the return is due to our error (such as sending the wrong item or a defective product), Masba7a will cover the return shipping costs.
  • How to Start a Return: To start a return, you can contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

  • Customized/Personalized Items: Masba7a that have been customized with specific engravings, tassel changes, or special stringing at your request cannot be returned unless they are defective.
  • Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

4. European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Late Refunds: If more than 15 business days have passed since we’ve approved your return and you still have not received your refund, please contact us at [email protected].

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: