Shipping policy

Thank you for shopping at Masba7a.com!

1. Processing Time

All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

We offer global shipping with our trusted partner, Yanwen Express. Here are the details regarding our shipping method:

  • Shipping Method: We currently offer shipping through Yanwen Express. All shipments are handled with the same reliable method.
  • Estimated Delivery Time: Delivery typically takes 1-3 weeks, depending on the destination country. Below is a breakdown of estimated delivery times by region:
RegionEstimated Delivery TimeExample Countries
Middle East2-3 weeksSaudi Arabia, UAE, Kuwait, Qatar, Jordan, etc.
North America1-2 weeksUnited States, Canada
Europe1-2 weeksUK, Germany, France, Italy, Spain, Netherlands
Asia1 weekChina, Japan, South Korea
Southeast Asia1-2 weeksSingapore, Malaysia, Thailand, Philippines
Rest of World2-3 weeksSouth America, Africa, etc.
  • Shipping Fees: We offer free shipping globally, regardless of the order amount.

3. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. You can use this number to track your Masba7a package at any time.

4. Customs, Duties, and Taxes

We strive to select shipping options that avoid heavy taxes where possible. However, in some countries, customs duties and taxes may still be required to be paid by the recipient.

Masba7a.com is not responsible for these additional fees. All tariffs, taxes, and other charges imposed during or after shipping are the responsibility of the customer.

5. Damages & Lost Packages

At Masba7a, we ensure that all prayer beads are well-packaged (in our custom double-layer suede bags) before they are shipped. However, if your product is damaged or lost during shipping, please follow these steps:

  • Damaged Products: If you receive your order damaged, please save all packaging material and the damaged goods. Take photos and contact us immediately at [email protected].
  • Lost Products: If your product is lost during shipping, please contact us directly. We will assist you in contacting the shipping carrier to resolve the issue.

In either case, if the product is confirmed as lost or damaged, we will offer you a full refund or send a replacement set.

6. International Shipping Policy

We offer global shipping and ship to almost every country worldwide.

We currently do not ship to PO Boxes or Military Addresses

If you have any questions about shipping to a specific location, please contact us at [email protected].

7. Returns Policy

Please refer to our Returns Policy page for detailed information about options and procedures for returning your order.

8. Contact Us

If you have any questions about the delivery and shipment of your order, please contact us: